Returns & Refunds Policy

We take great care when preparing and packing every Panda Pantry order. If something isn't right when your order arrives, please let us know and we'll do our best to put it right.

Something Wrong With Your Order?

If your order arrives damaged, you receive the wrong item, or you believe there is a problem with one of our products, please contact us at hello@pandapantry.co.uk as soon as possible.

Please include:

• Your name and order number

• The product concerned

• A brief description of the problem

• Photographs where appropriate

This gives us the information we need to investigate the issue and decide the best way to resolve it, which may include a replacement or refund.

Food Products & Returns

As Panda Pantry products are food items, we are unable to accept returns simply because you have changed your mind once a food product has been opened.

If you have a concern about the quality or condition of a product, please don't simply return it to us. Contact hello@pandapantry.co.uk first and tell us what's happened.

We may ask you to provide photographs of the product, packaging, batch information or best-before date to help us investigate.

Please also ensure that the storage instructions shown on the product packaging have been followed. We may be unable to offer a refund or replacement where a product has deteriorated as a result of incorrect storage after delivery.

Unopened Items

If you wish to return an eligible unopened, non-perishable item, please contact us within 30 days of your order at hello@pandapantry.co.uk before sending anything back.

We will confirm whether the item is eligible for return and provide any necessary instructions.

Unless the item is faulty, damaged or supplied incorrectly, the cost of returning an unwanted item is the responsibility of the customer.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives. If an item is damaged, defective or you have received something you didn't order, contact us as soon as possible so we can investigate and put things right.

Please don't dispose of the product or its packaging until we've had an opportunity to respond, as we may need photographs or further information.

Delivery Addresses & Undeliverable Parcels

It is the customer's responsibility to make sure the delivery address provided at checkout is correct.

If you notice a mistake after placing your order, please contact hello@pandapantry.co.uk as soon as possible. If your order has not yet been dispatched, we'll do our best to correct it.

Once an order has been dispatched, we are unable to change the delivery address.

We cannot normally refund or replace an order which is returned or deemed undeliverable because an incorrect or incomplete delivery address was provided at checkout.

For more information about tracking, safe places and delivery, please see our Shipping Policy.

Gift Cards

Gift cards cannot normally be returned or refunded.

Returning an Item

Please contact us before returning anything so we can confirm whether a return is required.

Where we ask you to return an item, it should be sent to:

The Panda Pantry Co.
Units 7 & 11
57 High Street
Wollaston
Wellingborough
NN29 7QE

Once your return has been received and checked, we will confirm whether a refund or replacement will be provided.

Refunds

When a refund has been agreed, it will be issued to your original payment method.

Please remember that your bank or card provider may take additional time to process the refund after it has been issued by us.

If more than 15 business days have passed since we confirmed that your refund was processed and you still haven't received it, please contact us at hello@pandapantry.co.uk.

Questions or Concerns?

If you have any concerns about an order or a Panda Pantry product, please get in touch at hello@pandapantry.co.uk.

We're always happy to look into a genuine problem and find the appropriate solution.